Frequently Asked Questions
What types of wheelchairs do you sell?
We offer a diverse range of manual and electric wheelchairs, including lightweight, folding options, and heavy-duty models for various needs.
Can I customize my wheelchair before buying it?
Yes, you can customize seating, colors, and additional features to ensure you get a wheelchair that meets your unique requirements.
What is the difference between manual and electric wheelchairs?
Manual wheelchairs are self-driven, while electric wheelchairs are battery-operated and provide easier mobility.
How often should I service my mobility equipment?
We recommend you service your equipment every 6 to 12 months. We offer free maintenance of all products.
What maintenance services do you provide?
Our maintenance services include repairs, parts replacement, and thorough cleaning.
What should I do if my equipment needs urgent repairs?
Contact us for immediate assistance, and we will prioritize your repair needs.
Can I schedule a maintenance service online?
Yes, you can book maintenance services from our website by selecting a convenient date and time.
What kind of warranty do you offer on your mobility products?
The warranty period varies according to the mobility equipment. We provide a warranty that covers defects in materials and assembly. Extended warranties are also available for some mobility aids.
Are warranties transferable if I sell my equipment?
No, the warranties of mobility aids are non-transferable and only apply to the original buyer.
Can I cancel my order for mobility aid after it’s been placed?
Yes, you can cancel your order within 60 minutes of placing it.
Do you offer a money-back guarantee for your mobility aids?
Yes, we offer a satisfaction guarantee to ensure that if you’re not satisfied with your purchase, we will process a return.
Do you provide delivery services for purchased products?
Yes, we offer free delivery for all products to ensure the safe arrival of your mobility aid at your location.
How can I track my order once it’s shipped?
You will receive tracking information via email after it's shipped. You can monitor its status until delivery.
Is there a fee for maintenance services?
No, we provide free of charges maintenance services for most of our products. You don't have to pay anything other than the amount of the replaced part.
What types of hospital beds do you offer?
We offer a variety of hospital beds, including manual and electric models, and adjustable height beds for patient comfort and safety.
Can you customize a hospital bed?
Yes, we provide customization options such as mattress types, side rails, and footrests to meet your needs.
How do I know if I require an electric hospital bed?
If you require frequent position changes or need assistance getting in and out of bed then you should buy an electric hospital bed.
Do you install swivel car seats?
Yes, we provide professional installation services for all our swivel car seats.
How do wheelchair lifts for vehicles work?
Wheelchair lifts are operated with remote controls which have two solid buttons for ease of use.
What features should I look for in a patient lifter?
Look for factors such as weight capacity, sling options, portability, and ease of operation.
What types of driving aids do you offer?
We offer hand controls, steering aids, and vehicle modifications to meet your needs and enhance your driving experience.
Are your driving aids suitable for all vehicle types?
Yes, our driving aids are adaptable and can be customized to fit many vehicles.
Can I get a refund if my product is faulty?
Yes, if your product is found to be faulty, we will issue a refund or replace it.
What happens if I miss my delivery?
If you miss your delivery, please contact us to reschedule it for you. We will try to deliver it as soon as possible.