FAQs (Frequently Asked Questions)
What areas do you serve?
Our free delivery service is available in all seven emirates of UAE. We deliver in Abu Dhabi, Ajman, Sharjah, Al Ain, Ras Al Khaimah, and Dubai within 24 hours.
Can you deliver and pick up the Rental products?
Yes. We can usually arrange delivery and pick up of our rental products. Delivery fees are based on distances.
How will I know the products are genuine and not fake?
We only list genuine products. We have a no-tolerance policy against any unauthorized products.
How can I choose the right laptop for my needs?
Our standard shipments will be delivered between 2 to 4 working days from the purchase date.
What is the warranty for the products sold on Manafethme.com?
Every product sold on Manafethme comes with a warranty. The warranty period varies from product to product and will be mentioned in the product description.
How do I know my order has been confirmed?
Once your order is confirmed and payment is processed, you will receive an email with all the details of your purchase. In this email, you will be provided with a unique Order ID, a listing of the item(s) you have ordered, and the expected delivery time.
How will you refund the amount if the product is returned?
If you cancel your order and want the return of your fund, then the payment will be refunded to your payment card. The amount may take time to reflect in the account since the bank takes time.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
How can I get product support or assistance?
Our customer support team is available via phone, email, or chat to assist you with any product-related questions.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us through email or call immediately with photos of the damage, and we will assist you in resolving the issue.
Who can I contact if I require assistance?
Selecting the right laptop depends on your specific requirements. Consider factors such as intended use (work, gaming, or multimedia), processing power, storage capacity, and portability. Our knowledgeable staff can guide you based on your preferences and budget.
Who is Manafeth Mobility Solutions?
Manafeth Mobility Solutions is an online company designed to better assist people of determination and the elderly through online purchase of mobility aids.
DELIVERY
What are the delivery options Manafeth Mobility Solutions have?
Our delivery options offer variety and convenience to ensure the best experience for our customers. The available options will be displayed at checkout after entering your delivery postcode. Click & Collect: Order online and collect your purchase from your nearest store for free. This option also allows you to arrange your delivery by using the store as a pick-up point. Wait for a confirmation call before visiting the store, and bring an ID card for collection. Boxed & Delivery: We have an option for boxed delivery. We pack your order and deliver it to your doorsteps. If assistance in assembling is needed, additional call-out or service fees may apply for technician support.
Who will deliver my order?
We use trusted national couriers to deliver our products. For our larger products such as electric wheelchairs and mobility scooters, we use ________. For our smaller, lighter goods such as manual wheelchairs and mobility walkers, we use ______. Tracking information is provided with all orders.
What happens if my product arrives damaged?
If your mobility aid arrives damaged, you must inform us within 48 hours of receiving your order with photos of the damage.
How are delivery charges calculated?
Shipping fees are affected by the size and weight of the product and your location. Shipping costs are calculated in the shopping cart and will be included in the order total before checkout.
TRANSACTIONAL
What payment methods are available?
We accept both Visa and MasterCard at checkout. For the convenience of our customers, we also provide the cash-on-delivery option.
Do I receive an invoice?
Yes, an invoice is attached to your order confirmation email. You can also find copies of your invoices in the My Account section of the website.
Is it a must to have an account to shop on Manafeth Mobility Solutions?
You must have an account to shop on Manafeth Mobility Solutions. By creating your account, you can enjoy a personalized shopping experience, including suggestions, and faster checkout. You will also be able to rate or review products and sellers.
How can I place my order on Manafeth Mobility Solutions?
You have to select the product you like to order, and then move to the payment option. You can choose to pay online with your Credit or Debit Card. Alternatively, you can pay by bank transfer or credit/debit card payment over the phone.
How can I make changes to my order?
If you need to make any adjustments to your order, please contact us via email at [email protected] or telephone at +971-52852-6319. We will try our best to assist you. If the order has already been dispatched, we are unable to make any changes.
RETURNS
Can I cancel my order before it is delivered?
If you wish to cancel your order, then we require you to let us know within 60 minutes of making an order.
How long do I have to return my order?
If you are not satisfied with your product you need to notify us in writing or by telephone within 30 days from the receipt of the items. Unfortunately, after this period, we will refuse your return.
How do I send my product back to Manafeth Mobility Solutions?
The customer is charged for return postage costs, including customs charges where applicable. We will collect products through our courier.
I have requested a replacement, when will I get it?
Once a replacement request is created, we email you detailing the pickup process as well as sending details about the replacement. The replacement item is delivered to you at the time of pick-up.
How will you Refund the amount if the product is returned?
If you cancel your order and want a refund, then the payment will be refunded to your payment card. The amount may take time to reflect in the account since the bank takes time. We will deduct shipping fees from your payment.
RENTAL
Can I rent products from Manafeth Mobility Solutions?
Yes, that is possible! Unlike many other mobility solution suppliers, we can also rent out products. Click on the link https://omanmobility.com/rental-products/ and explore our rental mobility aids.
WARRANTY
How do I register my warranty and when does it become valid?
Your warranty becomes valid from the date that your product is delivered to you. All of our warranties are logged electronically, so once your order is delivered you do not have to worry about registering your warranty.
I want to sell my item, will the warranty transfer to the new owner?
No, our manufacturer warranty is non-transferable and is only registered to the original buyer.
How long is the warranty valid?
We offer a 5-year warranty on our mobility equipment. Our warranty can be extended to the lifetime on call.